Our Refund Policy

Effective Date: 2023

This Refund Policy (“Policy”) applies to all purchases made through CI Support LLC Dba CI Information Management (“Company”) by customers located in the state of Washington. This Policy complies with the consumer protection laws of Washington State. By purchasing from our Company, you agree to abide by the terms and conditions outlined in this Policy.

General Refund Policy

1.1 Refunds will be issued in accordance with the provisions outlined in this Policy.

1.2 All refund requests must be made within 5 days from the date of purchase. After this period, refunds may no longer be available.

1.3 This Policy applies to purchases made directly from our Company. If you purchased our service through a third-party vendor, their refund policy will govern the refund process.

Eligibility for Refunds

2.1 To be eligible for a refund, you must provide proof of purchase, such as a receipt, order confirmation, or any other documentation that verifies your purchase from our Company.

2.2 Refunds will only be granted for not as quoted or not as quoted or agreed upon services.

2.3 Our Company reserves the right to refuse a refund if there is evidence of abuse or misuse of the service.

Refund Process

3.1 To request a refund, you must contact our customer support team at 509-586-6090 or email billing@ci-infomanagement.com. Please provide detailed information about the reason for your refund request.

3.2 Our customer support team will review your request and may require additional information or documentation to process the refund.

3.3 If your refund request is approved, you will be notified via email or other agreed-upon methods, and the refund will be processed within 30 business days.

Method of Refund

4.1 Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed upon by both parties.

4.2 If the original payment method is not available for a refund, our Company reserves the right to issue the refund by an alternative method, such as account credit or a check.

Exclusions

5.1 The following services are not eligible for refunds unless explicitly stated otherwise:

• Customized or personalized products/services.
• Purge Services/Hard Drive Destruction Services
• Projects or special trip charges.
• Shred Event Services

Modifications to the Refund Policy

6.1 Our Company reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our website or providing notice through other means.

6.2 You are responsible for reviewing this Policy periodically for any updates or changes.