Our Privacy Policy

Privacy Policy

This Privacy Policy sets out how Columbia Industries and CI Support, LLC (CI) uses and protects any personal information that you give us. CI is committed to ensuring that your privacy is protected. If you provide certain information by which you can be identified, it will only be used in accordance with this Privacy Policy. CI may change this policy from time to time by updating this page. By using our site, you consent to our privacy policy.

Collection of Personal information

Personally identifiable information (“PII”) Refers to any information about an individual maintained by an agency, including (1) any information that can be used to distinguish or trace an individual’s identity, such as name, Social Security number, date and place of birth, mother’s maiden name, or biometric records; and (2) any other information that is linked or linkable to an individual, such as medical, educational, financial, and employment information [US GAO definition from GAO-08-536 dated May 19,2008].

Your Options for Your Personal Information

We make every effort to ensure that any retained PII is both accurate and necessary for your business relationship with CI.

If you have any concerns about the accuracy, completeness or relevance of any PII that you have entrusted with CI, please contact us as soon as possible at the address listed below. We will promptly correct or delete our records as appropriate. If you have previously consented

to sharing PII with CI, you may elect, at any time, to withdraw your consent and request to have such information deleted. Please email us at the email address listed below or write us at the address listed below. 


We will obtain your consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent). Consent can be provided or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and you voluntarily provide personal information for that purpose.

We may collect, use or disclose personal information without your knowledge or consent in the following limited circumstances:

  • When the collection, use or disclosure of personal information is permitted or required by law;
  • When the personal information is available from a public source (e.g., a telephone directory);

What information do we collect?

We collect information from you when you fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number or COLUMBIA INDUSTRIES INFORMATION MANAGEMENT. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs. 

How do we protect your information?

We take appropriate security measures to protect against the unauthorized access, alteration, disclosure or destruction of your data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to the systems in which we store PII.

We restrict access to personal information to company employees, contractors and agents on a need-to-know basis. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, as well as civil action and criminal prosecution, if they fail to meet these obligations.

We do not guarantee that we will eliminate all risk of potential misuse of your personal information. There is no such thing as perfect security, and we cannot guarantee the security of any data (including PII) that we receive and store on our systems or on those of our service providers. You are responsible for keeping any passwords secret to prevent unauthorized access to and use of any offerings to which you have access.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies. 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s’ Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s’ Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

This policy was last modified on May 27th, 2014

Contacting Us

We are committed to the resolution of complaints about your privacy and our collection or use of your personal information. If you have any comments, questions or concerns about this Privacy Policy, the information that we collect from you or how that information is being used, or to report suspected misuse of your information, please email us at hr@ourcaa.com.

900 S. Dayton Street
Kennewick, WA 99336
United States
(509) 586-6090